Customer Service

Shipping, Payment & Return Policies

SHIPPING TIMES AND COSTS

📦 Shipping Times & Costs

We aim to process and ship all orders within 1–3 business days.

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and preferred shipping method. Enjoy free standard shipping on orders over 1000EGP.

PAYMENT METHODS

💳 Payment Methods

We offer secure and convenient payment options, including:

Credit/Debit Cards (Visa, MasterCard, etc.)

PayPal

Cash on Delivery (Available in selected areas)

Local Payment Gateways (if applicable)

All transactions are encrypted and secured to ensure your data is safe.

EXCHANGES, RETURNS AND REFUNDS

🔁 Exchanges, Returns & Refunds

Your satisfaction is our top priority. If you are not completely happy with your purchase:

You may request an exchange or return within 14 days of receiving your order.

Items must be unused, unwashed, and in original packaging.

For hygiene reasons, certain items like isdals may not be eligible for return unless defective.

Refunds will be processed once we receive and inspect the returned item. Return shipping costs may apply unless the item is faulty or the error was ours.

To initiate a return or for help, please contact our support team at info@trust-style.com.